3 ways to humanize support automation
New world have 3 ways to humanize support automation
he global help desk automation industry is expected to grow to $11 billion by 2023 as support automation empowers companies to serve their customers more effectively. By automating repetitive tasks and FAQs, companies give employees more time to spend on more human tasks that involve building relationships and generating revenue.
Customers are also increasingly valuing self-service options. Chatbots allow customers to quickly address concerns at any time of the day without needing to pick up the phone. However, adding a human touch to that process will always be helpful.
Consider these three ways to humanize your support automation.
Your chatbot will feel more human if its responses are thoughtful rather than robotic.
Give your bot a name and personality in line with your brand
Article collected from : https://techcrunch.com/